Fraud is going to be top of mind for all financial institutions in 2024. Banks and fintechs alike are constant targets of fraud attacks.
It was interesting to read this morning about the experience of Regions Bank when it comes to check fraud.
A large regional bank based in the South, Regions was under fire from the CFPB for their overdraft practices. So, they added a feature pioneered by fintechs: access to pay two days early. But it had some unintended consequences.
In late 2022 Regions Bank introduced Early Pay and updated its policies so bank customers would receive their pay the same day Regions receives the money. The normal hold time at banks is two days.
This has led to a surge in fraud losses, $135 million between April and September 2023. Their Q3 loss of $53 million was up 40% year over year. They have now amended their policies putting a longer hold on large deposits and fraud losses are expected to be $25 million in Q4.
This points to the dance that all banks and fintechs must do. How do you provide a frictionless experience for your customers while at the same time mitigating fraud? There is no easy answer as this battle will continue.
I also should point out a recent white paper we released in partnership with Resistant AI on serial fraud. We need a wide array of anti-fraud tools to thwart the bad guys these days.
Featured
How Regions Bank unwittingly invited a surge in check fraud
By Jordan Stutts
The Alabama-based bank loosened its funds availability policy in 2022 as part of an effort to give customers early access to their paychecks. “We opened the door too wide, bad people came rushing in, and we didn’t close the door timely enough,” Regions’ CFO said.
From Fintech Nexus
> Will Embedded Finance Make Software Companies the New Community Banks?
By Luke Voiles
With community banks pulling back on lending to small businesses vertical software platforms are filling the void. They provide software, of course, but are increasingly also providing access to capital.
> Whitepaper Discusses the Threat Posed by Serial Fraud
By Fintech Nexus Staff
Serial fraud is becoming a major problem for financial institutions today as criminals use automation and scale like never before. This white paper provides actionable steps to combat serial fraud.
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