Traditionally, consumer finance teams like yours have worked off balances, payment histories, and third-party sources like credit scores to attempt to predict what will happen with your customers.
But you don’t need to guess anymore. The conversations you have with your customers across phone, email, text, and chat contain invaluable information about their financial situations.
When they tell you about changes like job losses or promotions, divorces or house-hunting, or their feelings about your business, custom-built generative AI can spot that information so you can act.
Download the e-book to learn how to:
• Get a six-month jump on the competition by using current information instead of waiting for credit scores to update
• Find common patterns in delinquent accounts so you can spot the warning signs and act before customers go south
• Accurately identify and capture complaints so you can develop self-service tools to address customer concerns
• Optimize communications with the right message via the right channel at the right time to the right accounts